I just wanted to send an email to thank you for the great service I have had from buying my motor home to the excellent after sales service you provide.
I bought my first motorhome off you and was really impressed with the helpful people especially Ken who took the time without being pushy to answer my many questions.
Even with the upheaval the fire caused I was able to collect my motorhome as planned, and would like to thank DaveÂ Newman for his patience and the time he gave to going through the basics and my many questions.
A few issues have arisen with my motorhome which is to be expected when she is 10 years old. But has surprised me is the speed at which they have been resolved and the lengths to which everyone has gone to to get this done was exceptional customer service, I would like to thank especially Dean Carpenter, Chris and Natasha for their help to get these issues resolved.
I would also like to thank the ladies and gents in the shop for their help during my many hours of browsing to help me get my motorhome nicely kitted out and like home.
Just to say a big thank you all at Highbridge. The COMMPASS RALLYE we bought from you back in July has lived up to its name. We have had many great holiday`s and weekend`s in it. Its now on it`s winter wheels at the moment. Spring will soon be here and away again. Here`s Wishing you all a Merry Christmas and Happy New Year. ( nice to see our old Hurricane has gone to a New Home. ).
All the best.
My wife and I bought a caravan from you 4 to 5 weeks ago, not an expensive one but dear to us, expensive to us. I'd just like to say that, just a comment, your aftersales service is brilliant, second to none. We've had a few little hiccups with it and everytime I phoned you, you help me out, so just thank you very much!
Just wanted to thank you, we bought a 16" TV from the shop on Sunday morning. Staff were so helpful. Many thanks.
With the tragedy and devastation the staff had to endure during these last few days when recovering from their fire. I have nothing more than praise for the way in which I have been treated.
My caravan was on the site for it's annual service when the disaster happened . Not finding out until late Sunday night what had happened and not being able to reach anybody til the Monday you can imagine a night of unrest endured by my wife.
I phoned Highbridge first thing Monday understandably they were inundated with calls so I left a message, waiting no longer phoned again shortly after to which I spoke to Tina on reception within seconds in a calm and reassuring manner was told all was ok Matt Davies a director of the company told her my caravan was ok. With all that must of been going on that day he new and cared about my caravan and could reply in an instant.
Later that day a call from Highbridge, Dean from the Service Dept to reassure and tell me my caravan was ok and the service had been completed, wasn't expecting to see that for a week or so due to the incident.
Again later that day another call from Highbridge replying to my answer machine message the young lady (sorry forgot her name ) apologised for the delay in answering and reassured me my caravan was ok.
What more could anyone ask for, could you thank all your staff for the care and consideration shown to us during this difficult time
Karen, Thanks to you, Rita and the lady on the Parts counter [I didn't get her name] for propelling me over the moon this morning. My tray arrived to add to the little transparent stoppers you had already sent me.
As soon as we walked on the site at Highbridge Caravans, we felt there was something different about the place. You three have shown us what it is: people going about their job naturally without fuss and making life easier for customers. It is something to be highly prized.
Best wishes to all three of you.
Lynne and I would like to take the time to thank all the people that dealt with us over out recent purchase and collection of our 2008 Bailey Pagaent Champagne. From being directed to a salesman by one of the assistants to our dealing with reception on collection day was superb. A special thanks must go to the team at handover and collection, absolutely brilliant, especially Katie who read to our profoundly deaf son. A lot of firms could learn a lot from your team.. A big thank you to you all
We would just like to say how helpful and informative Highbridge caravans when we were choosing our first caravan. Your salesman is full of friendly advice and very patient especially with our excited 2 and 4 year olds.
The whole experience has been a pleasure. We would not hesitate in recommending Highbridge caravans to our family and friends.
Thanks Highbdidge caravans team
We purchased a Coachman Vision 575 design caravan on 1 March and we cannot express the remarkable service we received thoughtout the process from the initial sales enquiry to the collection of the caravan. All the different personnel we dealt with were professional and polite, the handover process was a breeze! Could not fault anything! Even the after sales service as been excellent following a problem when we got our caravan home, after 24 hours the problem seems to be rectified as we speak!