Testimonials

Good morning, Firstly, we would like to thank Michael Ford and everyone involved in our recent purchase of our new to us Swift Elegance. We are so pleased with our new caravan. On such a busy Saturday morning, the time spent with the handover was not felt rushed at all. In particular the time spent by three members of staff trying to get our battery fitted correctly. We would like to point out though, that we did struggle to lower the noseweight of the Elegance before hitching up - eventually by placing nearly everything we had brought with us into the rear of the caravan, this was achieved. Having travelled 120 miles to collect, we decided to stay overnight nearby - thank goodness we did - as we discovered on arrival at the site, that both the onboard water tank and boiler had been left filled. This obviously added a tremendous weight to the nose. Going home on Sunday morning, was completely different, with tanks drained our noseweight was perfect. We also noticed on handover that the camera screen was missing - this was being looked into for us. Do you have any news on when we might receive this yet? We really appreciate all the time spent with us this last weekend and are looking forward to many happy holidays with our caravan. To deal with such a large business can sometimes lose the personal service - but this is not the case at Highbridge. Please pass on our thanks to all.


More Testimonials...

April 2019

Hi Dave, Andy Parry here want to say a massive thank you to all the staff at Highbridge Caravans for making the purchase of our first folding camper an easy and enjoyable experience. And thanks to mike for his demonstration and understanding

Dear Highbridge. I attended your Devon branch today, for, them to rectify a couple of problems I had with the van I purchased from you. I made contact with Ben, who had me booked in, and went through the problems with me. These were rectified quickly and efficiently by the mechanics, so this is just a thank you note really to who it may concern. One happy customer Regards John Rolfe

March 2019

Hi

Just a quick message of praise for Ben who works in the Service Section of the Devon branch. We arranged to meet with him today so that he could explain how we should deal with some issues we have been having with the gas system on our Hymer Duo Mobile, a vehicle that we bought from the Somerset branch last October. Ben was polite, patient and clear with his explanations of how to deal with all of our concerns. We left the site feeling very happy that we have an extension of the Highbridge company, now here in Devon, much closer to our home in Plymouth.

Regards

Mr and Mrs Pearson

February 2019

We travelled from Surrey to pick up our used Folding Camper. David gave us a demonstration how to put the Camper up and gave us lots of helpful information about our purchase. We are very happy with the Folding Camper and very pleased with the service and support we received from Highbridge. We would certainly recommend them. Thanks again David and Highbridge team.

Testimonial by Richard & Sally Green.

Dear Sir / Madam, would you please pass on our sincere thanks to Jason, who came to our home and repaired our water system in our caravan, nothing was too much trouble for him and he carried out his duties in a very competent and professional way. He is a credit to your company, as is everyone there that helped in organizing the repair. Many thanks to you all. Regards, Richard & Sally Green.

January 2019

Hi, Just wanted to give our Thanks to Lynn today. There was a mix up with the type of service that we had booked for our MoHo. Lynn took ownership and got it sorted for us efficiently and professionally. She is a lovely, friendly lady and a credit to Highbridge. We have always been impressed with our dealings with Highbridge and certainly wouldn’t look at using any other dealer in the future. Kind regards Elizabeth and Dai Edwards

December 2018

Testimonial by Nigel + Lauren Day.

Dear Team,

Thank you so much for the excellent service we received when we recently bought our Bailey Ranger GT. From buying, to the handover you were all nothing but professional. We think any company looking to improve their customer service skills should visit Highbridge Caravans.

Merry Christmas, from Nigel + Lauren Day

ust a quick note to thank you for yet another example of excellent after sales service. Your engineer called me this morning as expected and explained how to reset the electric water heater. All is now working again perfectly and we will be off on our travels again shortly. No additional work needed when we come for the habitation service in 2019. Please pass on my thanks. Colin

Good Morning.

This is just a quick note to state how satisfied we are at the terrific service provided by the staff in the department, always go out of their way to be helpfull and friendly.

Many thanks Stuart Wigmore

Dear Alistair, You will not be surprised to hear that the Clubman climbed the hill outside our house with alacrity and no problems with grounding. I just wish I had known about the Powertouch Evolution before! Many thanks to you, Rebecca, Andy and Mike for excellent advice and assistance during the handover and particularly for providing a caravan with mover to demonstrate the hill climbing properties. I am very grateful to you all. It is good to see Highbridge Devon raising its standards to match its big brother in Somerset and I wish you all the best in achieving this. Kind regards, Michael Chamberlain.